Shipping policy

SHIPPING POLICY — TOUTINI

Thank you for shopping with Toutini. We aim to make your delivery experience as clear and straightforward as possible. Please review the information below regarding order processing, shipping and delivery.

Order Processing

Orders are generally processed within 2–5 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

During busy periods, product launches, sales events or holidays, processing may take slightly longer. If there is a significant delay affecting your order, we will contact you using the details provided at checkout.

Shipping & Delivery

Toutini works with third-party fulfilment partners and products may be dispatched from different fulfilment locations depending on product availability and the destination of your order.

Australia

For most orders shipped to Australia, estimated delivery is approximately 7–20 business days after dispatch.

Delivery times are estimates only and may vary depending on the product, fulfilment location, shipping method, carrier delays, peak periods, customs processing or delivery to regional and remote areas.

International Orders

International delivery times vary depending on the destination, fulfilment location and shipping method selected for the order.

Most international orders are expected to arrive within approximately 7–30 business days after dispatch, although some destinations may take longer.

Shipping Costs

Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Please allow up to 72 hours after receiving your shipping confirmation for tracking information to become active or update within the carrier's system.

Multiple Items in One Order

If you purchase multiple products, your order may occasionally arrive in separate packages because products may be fulfilled from different locations.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless this was clearly disclosed at checkout.

Delivery Delays

Delivery estimates are not guaranteed and delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, peak shopping periods or other logistical issues.

If your order has not arrived within the expected delivery timeframe, please contact us at byangieco@gmail.com so we can investigate the shipment.

Lost, Missing, Incorrect or Damaged Orders

If your order arrives damaged, contains an incorrect item, or appears to be lost or missing, please contact us as soon as possible at byangieco@gmail.com.

Please include:

Your order number
A description of the issue
Photos of the item and packaging, where applicable

We will investigate the matter with our fulfilment and shipping partners and provide an appropriate resolution where required.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes or similar charges imposed by local authorities are the responsibility of the customer.

Toutini does not control these charges and cannot predict their amount.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at byangieco@gmail.com.

We will do our best to update the address before the order is processed; however, once an order has been dispatched, we may not be able to change its delivery address.