Refund policy

RETURN POLICY — TOUTINI

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at byangieco@gmail.com.

Please note that returns will need to be sent to the following address:

Toutini
27 Archer Street
Pearsall, WA 6065
Australia

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at byangieco@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, including opened grooming shampoos and dental care products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by law for customers in the European Union — see below.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union & United Kingdom 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union or United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without justification — this includes sale items, in accordance with EU/UK consumer protection law.

To exercise this right, your item should be returned in the condition it was received; however, in line with EU/UK law, you are permitted to inspect and test the product as you reasonably would in a physical store. You do not need to keep the item completely unused or in its original packaging to qualify, though items showing use beyond reasonable inspection may affect the refund amount. You'll also need the receipt or proof of purchase.

Refunds for EU/UK customers exercising this right will be issued within 14 days of us receiving the returned item back, in accordance with local law.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days (or within 14 days of receipt for EU/UK cooling-off returns, as noted above). Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at byangieco@gmail.com.